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Returns & Refunds

Returns & refunds

Start with the terms attached to the purchase.

Managed products are purchased on Peptide Perfection, not through this public parent catalog.

Current published policy

As of October 31, 2026, the published Peptide Perfection policy treats research materials as final sale after shipment because they cannot return to inventory.

Damaged, defective, wrong, or missing items may qualify for replacement or refund when reported within 7 days with the order number and photos. Cancellation may be requested before shipment, but not after processing or carrier handoff.

Approved refunds are described as returning to the original method, or store credit if that method is unavailable, usually within 5–10 business days. Original shipping is generally non-refundable.

Read the current Peptide Perfection returns policy ↗. Its live wording and the terms presented at purchase control.

Request support

Send the reference and a concise summary.

Email support@perfectiononline.store before sending anything back. Do not send card details or credentials.